Organize your Bills gather the bills that you want to add to the system. Under the Payee option, you will select add a payee. From here, you will choose if this is a bill, charity donation, or gift. If we are processing a bill, select bill. The system will then ask you if you have an account number. If you do not have an account number, the system will ask for a payee name, phone number, and zip code. The bill pay system has a number of vendors that are currently stored in our system. For example, if you were to put in a payee name of your public power provider, this name will most likely be in our system. If you do have an account number, enter it in the field required.

After the proper information is entered in the system, the merchant will appear in the review section. After you have verified all the information is correct, select next.

At this time you will be given the option to do one of the following three options; edit the payee, add another payee, or make a payment to this payee. To add another payee, simply select the add a payee tab and follow the directions above. We have found it beneficial to enter as many payees as possible on your first visit, this way you have them all saved as a payee.

To Pay a Variable Bill (Single Bill) to make a single payment to a payee, we first need to have that payee in your session as a payee. After this payee is set to receive payments, simply drag the mouse over the payments tab on the top of your bill pay home screen. From there, select make a payment. You will be asked what type of payment, and you can choose from bill, donation, or gift check. In this case, you will be paying a bill, so you will select the bill tab. At this time, a list of payees that you have entered into the system will appear below. Simply select the payee you wish to pay and click next. At this time you will enter the dollar amount you wish to pay, and the date it will be processed out of your account. Payments can be scheduled up to sixty days in advance. Since we are paying a single bill, we will select one time under frequency. After the information is entered, you will select next on the bottom of the screen.

You will now be asked to review the information for this bill. If you are satisfied that the information is correct, select submit payment. If there is an error, select the edit tab. After all the information is correct, and you have selected the submit payment tab, you will be given a finished summary. In this summary, you be given the estimated arrival time, the frequency, and the delivery method. Also, below the payee name, you will be notified if this payment will be sent via check or electronic payment.

To Schedule a Recurring Bill we first need to have that payee in your session as a payee. After this payee is set to receive payments, simply drag the mouse over the payments tab on the top of your bill pay home screen. From there, select make a payment. You will be asked what type of payment, and you can choose from bill, donation, or gift check. In this case, you will be paying a bill, so you will select the bill tab. At this time, a list of payees that you have entered into the system will appear below. Simply select the payee you wish to pay and click next. At this time you will enter the dollar amount you wish to pay, and the date it will be processed out of your account. Payments can be scheduled up to sixty days in advance. Since we are processing a recurring payment, you will click on the frequency arrow and select the frequency of payment. Simply select the frequency that works best for this bill and select either the day or date. After you have completed this option, select next.

You will be asked to review the bill you have just entered. If everything looks good, simply select submit payment. If there is an error, select edit.

To Look over your Transaction History simply drag your mouse over the payments tab and click on the payment history tab. This screen will allow you to filter a search date and a list of your current payees. Under the payment search option, the system will allow you to select the payee that you wish to look up, and select the current month, previous month, last thirty days, or custom date. Under display options, you have the ability to display the result the way you want, and even export them to an excel spread sheet. After you have put in your parameters, select the search button on the bottom of the screen to view your search results.

To Look at your Pending Bills you will need to drag your mouse over the payments tab and select scheduled payments. This will show you a list of the payments that have been scheduled to go out on a future date. In this screen, you will have the option to edit a pending payment, stop a pending payment, or let the payment go through as scheduled.

To Change your PINdrag your mouse over the preferences tab on the menu bar on the top of the screen.Click on the “change PIN” tab and answer the security question.Click the submit button on the bottom of the screen.If you decide to write down your password, please keep it in a secure place.

Contact Us CFCU and our bill pay partners, iPay, are here to help you with all of your bill pay needs.For support, click on the Contact tab on the bottom of the screen, call 1-866-395-5340, or call on of our convenient locations.

Logout Click on this button to Log out of system.

Step-By-Step Instructions for Using HFS Bill Payer by touch tone phone Dial the system access phone number toll free at 1-866-395-5340. There is a recording which walks you through the process of scheduling and paying your bills. When mentioned, enter "1" for Pay By Phone. Enter in your Subscriber ID followed by the pound key. The recording will verify your selection and request you press "1" for yes and "2" for no. The same is done after entering your PIN. If you have a recurring bill that has not been activated, the recording will notify you at this time. Follow the options given by the recording as needed. If you need to speak with someone in Subscriber Services, press "0". Please note: After every entry has been made the recording will repeat what has been entered and give you the option to accept the transaction by pressing "1" or not accepting the transaction by pressing "2". After entering information you need to press the # key. Process Individual Bills… press ‘1’

• Enter the merchant code
• Press the # key
• Verify Merchant name: ‘1’ = yes, ‘2’ = no
• Enter amount followed by the # key
• Verify amount: ‘1’ = yes, ‘2’ = no
• The recording will then ask if you want to schedule payment for the next business day. ‘1’ = yes, ‘2’ = no
• If you select no, enter the date to process payment: i.e.: 0305 (March 5th), hit the # key when finished. The recording will then verify the date you had entered. ‘1’ = yes, ‘2’ = no.
• Recording will repeat the Merchant name, amount and processing date. Press ‘1’ if you agree and ‘*’ if you do not agree.
• After you had pressed ‘1’ you will be given a transaction number of the last entry. If at any time you press ‘2’ = no, due to the information given to you is incorrect you will need to re-enter the information again for processing.

Activate or Change a Recurring Bill… press ‘2’ . Add recurring payment — press ‘1’. Enter Merchant Code followed by # key. Recording verifies merchant name. Press "1" for yes, "2" for no. Enter amount to be paid each month followed by the # key. Confirmation of amount is said, press "1" if correct and "2" if not. Enter day payment is to be processed. Confirmation is made, "1" for yes, "2" for no. Enter the month of the first payment to be made. "1" = yes, "2" = no. The Recording will then repeat the information.

To add another recurring payment, press "1". To go back to the Main menu, press "*". Change/Delete existing recurring payment — press ‘2' Enter in Merchant code you wish to change or delete followed by the # key. Verify the merchant given is correct. To delete this merchants recurring payments press “1”, to change the monthly amount paid press “2”, to change the day of processing press 3, to hear message again press 9.

Hear a listing of recurring payments — press "3" You will hear a listing of all recurring payments that have been scheduled — to whom the payment is to be to for the amount and the date scheduled monthly. Repeat message again — press "9" Return to main menu — press "*"

History of most recent transactions… press "3" This will tell you of the most recent payments that have been made to who, how much and when processed. Listing of available Merchants… Press ‘4’ You will hear a listing of all available Merchants with codes.